FAQ
We want to serve you better. If your questions are not answered in the FAQs below, do not hesitate to reach us at hello@925pieces.com.
General
We specialize in stylish, timeless pieces you’ll love such as rings, necklaces, earrings, and bracelets, perfect for everyday look, owambe or making a statement.
Our jewelry is made from high-quality materials, including 18kt gold plated, sterling silver, stainless steel, fresh water pearl. etc.
No, we do not take custom jewelry requests at the moment.
Avoid exposing your jewelry to water, perfumes, and harsh chemicals. Store pieces in a dry, airtight container when not in use
Yes, we offer cleaning service only on our Brazilian and Sterling Silver pieces. We also offer repair service for items sold by us at a fee.
Orders & Shipping
Browse our online store, select the items you love, add them to your cart, and proceed to checkout.
Yes, we ship worldwide. Shipping fees and delivery times vary by location and are calculated at checkout.
Orders typically ship within 1-5 business working days. Delivery times depend on your location and the shipping method chosen at checkout.
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its progress.
Payments, Gifting & Promotions
We accept all major transfer, credit/debit cards, and other secure payment methods.
Absolutely. We use encrypted payment gateways to ensure your data is secure and confidential.
Yes, we run seasonal sales and special promotions. Sign up for our newsletter to stay updated.
Yes, we offer gift-wrapping services and the option to include a personalized message.
Returns & Exchanges
No, we offer exchange only on returned items.
You can return a purchased jewelry pieces for an Exchange within 24 Hours of delivery. The item must be in prefect condition as it was delivered, with a valid reason for returning it.
Contact our customer service team at hello@925pieces.com with your order number and reason for exchange. We’ll guide you through the process.
